Paltrin Privacy Policy

Effective Date: April 23, 2026

Paltrin L.L.C. (“Paltrin”, “we”, “our”, or “us”) provides the Paltrin One platform, a smart home and HVAC monitoring system designed to deliver insights into environmental conditions, energy usage, connected device status, and system performance.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices users have when using the Paltrin One platform.

1. Information We Collect

We may collect the following types of information:

2. How We Use Information

We use collected data to:

• Provide real-time monitoring, alerts, dashboards, and insights
• Display environmental, energy, HVAC, and connected device information
• Enable Matter device setup and supported device onboarding
• Enable and maintain integrations with connected devices and third-party services
• Authenticate users and protect account security
• Improve system performance, reliability, and user experience
• Diagnose technical issues, prevent abuse, and maintain platform security
• Comply with legal obligations when required

3. Data Sharing

• We do not sell user data.
• We do not use camera scans or QR code images for advertising.
• We may share data with trusted service providers necessary to operate the platform, such as Firebase, AWS, database providers, hosting providers, analytics, diagnostics, and security services.
• We may share information with third-party integrations when you choose to connect those services and when sharing is necessary to provide the requested integration.
• We may disclose information if required by law, regulation, legal process, or governmental request.
• We may disclose information when necessary to protect the rights, safety, security, or property of Paltrin, our users, or others.

4. Data Storage & Security

• Data is stored using secure cloud infrastructure, including services such as AWS, Firebase, and database providers.
• Data is encrypted in transit using industry-standard protocols.
• We implement reasonable administrative, technical, and organizational safeguards to protect user data.
• No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain information for as long as reasonably necessary to provide the Paltrin One platform, operate connected device features, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

QR code images used for device setup are used only for onboarding compatible devices. Paltrin does not use QR code images for advertising. Where possible, QR code scanning and image decoding are performed only for the purpose of extracting the setup code needed to connect the device.

6. User Rights & Control

Users may:

• Access certain account and device information within the app
• Disconnect supported third-party integrations
• Request deletion of their account and associated data
• Contact Paltrin with privacy-related questions or requests

Some data may need to be retained when required by law, for security purposes, to prevent fraud or abuse, or to complete legitimate business or legal obligations.

7. Camera and Device Permissions

Paltrin may request device permissions, such as camera access, only when needed to provide app functionality. Camera permission may be requested so you can scan Matter setup QR codes or other supported setup codes. You can deny or revoke camera permission through your device settings, but some setup features may not work without it.

If you choose to select an image containing a setup QR code, Paltrin uses that selected image only to read the setup information required for device onboarding. Paltrin does not require broad access to your photo library unless a platform permission is necessary for the feature to work on your device.

8. Third-Party Integrations

Paltrin integrates with third-party services and connected device platforms, such as SmartThings, Emporia, Kasa, and other supported services. These services may collect, use, store, or process data according to their own privacy policies and terms. Paltrin is not responsible for the privacy practices of third-party services.

When you connect a third-party service, you authorize Paltrin to access and use information from that service as needed to provide the requested integration.

9. Children’s Privacy

Paltrin One is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, website, or other appropriate means. Continued use of the Paltrin One platform after updates are posted constitutes acceptance of the updated Privacy Policy.

11. Contact

For questions, privacy requests, or account deletion requests, contact:
info@paltrin.com